Refund policy

At Evergreen Yard, we want our customers to have a positive shopping experience. This Return and Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through our website, https://evergreenyard.shop.

1. Return Window

Customers may request a return within 30 days of receiving their order, provided the item meets the eligibility requirements outlined in this policy.

To ensure your return can be reviewed, please contact us before sending any product back.

2. Return Eligibility

To be eligible for a return, items should meet the following conditions:

  • Items must be unused and in their original condition.
  • Products should be returned with their original packaging, accessories, and included components, where applicable.
  • Proof of purchase or an order confirmation must be provided.
  • The return request must be submitted within the applicable return window.

Certain products may not be eligible for return due to their nature or applicable legal requirements. If any exceptions apply, they will be communicated where required by law.

3. How to Request a Return

To initiate a return, contact our customer support team using the contact information provided below.

Please include:

  • Your full name
  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photos, if the item arrived damaged, defective, or incorrect

Our team will review your request and provide instructions if the return is approved. Please do not send items back before receiving return instructions.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Include your order number and a description of the issue. Photographs may help us evaluate your request and determine an appropriate resolution, such as a replacement or refund.

Your statutory consumer rights remain unaffected by this policy.

5. Refund Process

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be processed to your original payment method within 5–10 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If a refund is not approved, we will explain the reason where appropriate.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable law.

  • Damaged, defective, or incorrect items: Evergreen Yard will work with you to arrange an appropriate resolution in accordance with applicable law.
  • Other returns: Customers may be responsible for return shipping costs where permitted by law and where this responsibility has been communicated appropriately.

Original shipping fees may be non-refundable where permitted by applicable law.

7. Exchanges

If you would like to exchange an item, please contact our customer support team to discuss the available options. Exchanges are subject to product availability and applicable return conditions.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

If an order is successfully canceled after payment has been collected, any applicable refund will be processed to the original payment method.

9. Non-Returnable Items

Certain items may be excluded from returns where permitted by law, including products that are personalized, perishable, or otherwise unsuitable for return due to health, hygiene, or safety reasons.

Any applicable exclusions will be communicated in accordance with relevant legal requirements. Nothing in this section limits mandatory consumer rights.

10. Contact Information

If you have questions about returns, refunds, or exchanges, please contact us:

Business Name: Evergreen Yard
Website: https://evergreenyard.shop
Address: 1931 G St, Fresno, CA 93706, United States
Phone: +1 559-500-1957

We appreciate your business and will do our best to assist you with your request.

11. Policy Updates

Evergreen Yard reserves the right to update this Return and Refund Policy when necessary. Any updates will be published on this page with a revised date. Changes will not override rights that customers are entitled to under applicable law.